Useful Information

72-75,RED LION STREET,London,United Kingdom Email: reservations@gemhotels.com
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Guest Reviews

Gem Fitzrovia Hotel

What Says Our Guests

Results: 107 - 122 of 1212 Reviews
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Leisure
28
Sep
2021
London Break
Good facilities, clean rooms, helpful staff, great time
Mr B M
Stay date : 24 Sep 2021
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27
Sep
2021
Mr M J
Stay date : 26 Sep 2021
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27
Sep
2021
perfect location
The Fitzrovia is in a very central location, within easy reach of the West End, shopping areas and attractions. The room we had was standard, but none the less the bed was an excellent size and very comfortable. We only stayed 2 nights but ate there both nights. The dinner was excellent and there was a good choice for breakfast. All in all a very good stay and would stray again.
Ms J W
Stay date : 24 Sep 2021
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27
Sep
2021
Enjoyable Week end
First stay at Fitzrovia hotel - ideally located. Friendly staff - lovely hotel - great breakfast. All good. Will be back when I'm next in London
Mr P S
Stay date : 25 Sep 2021
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26
Sep
2021
Excellent
Wonderful staff and service. Clean rooms and central location. Excellent breakfast. Will definitely return.
Ms J A
Stay date : 25 Aug 2021
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25
Sep
2021
Lovely
It’s a really great place to stay for central London. The staff are particularly lovely- I do hope you appreciate what a great job they do. Great visit. Thanks.
Mrs S B
Stay date : 24 Sep 2021
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25
Sep
2021
Pleasant stay
A great hotel, well placed and the added bonus of being able to open sash windows! Reception and bar staff excellent and bed comfy and on the firm side.
Mrs V D Q C
Stay date : 23 Sep 2021
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23
Sep
2021
Best hotel for the front desk staff I’ve ever stay
Excellent, professional, friendly, attentive, supportive… just think of a positive word to describe service and this is what you receive from the front of house team and duty manager at the Gem Fitzrovia. I wouldn’t stay anywhere else. This is my home from home and the team make my constant stays away enjoyable, comfortable and most importantly the become my second family; thank you
Mr J S
Stay date : 19 Sep 2021
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18
Sep
2021
My partner and I stayed here as part of her birthday present. Had a wonderful time. Thank you to all the staff.
Mr C H
Stay date : 17 Sep 2021
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17
Sep
2021
Best stay in London - ever!
My wife and I spent three nights at the Fitzrovia (10th - 13th September). Our primary reason for the trip was to celebrate our 28th wedding anniversary on 11th September. From the moment we arrived at the Fitzrovia Hotel, we felt welcome. The staff were polite, friendly and engaging - and it was very soon clear that nothing would be too much trouble for them to help make our stay a special one. 1. Although we had arrived over an hour before official check-in, the Reception team made a special effort to make our room among the very first available. Rather than leave our luggage in safe storage, we were thus allowed us to freshen up and settle ourselves before setting of on the first of our holiday jaunts. 2. While waiting in the lobby for the room prep to be completed, your Receptionist (Bettina) engaged us in a conversation which allowed us to express our plans, hopes and fears for the next few days. She offered clear and uncondescending advice on travel in the capital, how best to get to our planned destinations and pointers on what not to miss. 3. Our room was immaculate - and to our delight, the staff had provided us with a superb 'Happy Anniversary' chocolate cake which really went down well. 4. We had two special requests: first, a fan (to create a distracting noise - my wife suffers from night-time tinnitus), and a key for the fridge - so that we might store some cool drinks. Both were found without a trace of fuss. 5. After our first night, we had only one concern in that the bed had proved less than comfortable. The mattress was far to soft and the best of bed linen could not disguise its partial lumpiness. We had a quiet word with Reception - and we had a brand new, beautifully firm mattress installed immediately after breakfast. Excellent service - and we really must commend Bettina in particular. Her cool and efficient professionalism is top class! 6. Breakfast was excellent and the serving staff attentive, efficient and, like their colleagues, friendly and engaging. 7. Staff efficiency was also noticeable among your cleaning staff (very considerate and efficient in servicing our room at the most convenient time for us) and even the mattress bearers carried out their work with a smile. We had a marvellous trip to London. Our outings were all very special in their own right - but the trip overall would not have been so enjoyable had it not been for the sense of comfort and 'home' we had at the Fitzrovia at the end of each rather exhausting day. Thank you so much.
Mr R M
Stay date : 10 Sep 2021
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