Useful Information

72-75,RED LION STREET,London,United Kingdom Email: reservations@gemhotels.com
Gem Hotels | London Luxury hotels
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FAQ

Gem Hotels

FAQ

Do you have a question about Gem Fitzrovia Hotel? Our list of Frequently Asked Questions should help you find out what you need to know.
  • BOOKINGS AND ARRIVALS
    What is your standard check-in time?
    Our standard check-in time is from 15:00. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time–particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at the concierge desk until your room becomes available.
    What is your normal check out time? Can this be extended?
    Our normal check out time is until 11.00, Monday-Sunday. Late check-out is chargeable at £24.00 per extra hour. Guests wishing to check out later than 16:00 will be charged for a full night’s accommodation.
    I do not have a credit card – can I still make a hotel booking?
    Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations team to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00 on the date of arrival so you must check in ahead of this time.
    What types of credit card do you accept as payment?
    We accept the following cards for payment and booking: Visa, MasterCard, JCB, American Express and Diners Club International.
    What is your cancellation policy?
    For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00 on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
    In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
    I have a lot of luggage, will someone be able to help me get it to my room?
    Yes, our team of porters and concierge are on hand 24 hours a day to provide assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our hotel contact page.
  • HOTEL BEDROOMS
    What is the difference between your room types?
    We offer Superior and Executive rooms, with fully en-suite bathroom facilities. Superior rooms have either single, double or twin beds, and Executive rooms offer twin, double or queen-sized beds. Selected Executive rooms also include air-conditioning and mini bars. More detailed information on each room type can be found on our Bedrooms pages.
    Are pets allowed in your bedrooms?
    With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
    Can I smoke in my bedroom or around the hotel?
    All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.
    Do you offer any promotional rates on rooms?
    Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
  • FAMILIES AND CHILDREN
    Child policy
    Children are classed as 2-12 years old and infants are under 2 years old.
    Can you put a cot or an extra bed in my room for my children?
    Yes, cots are available, where space allows, free of charge for infants aged 2 years and under. (Note: guests need to request prior to arrival and it is subject to availability).
    Do you have food menus that are suitable for children?
    Do you have babysitting or crèche facilities?
    Unfortunately we do not offer babysitting or crèche facilities in the hotel. We can however refer you to a reputable 3rd party babysitting agency if you require. Please note that the service is chargeable and subject to 48 hours’ notice.
    Do you have food menus that are suitable for children?
    Yes, XX-XXVIII restaurant can offer a range of children’s menu options upon request. Sample menus can be viewed in our Bar and Restaurants section.
  • BUSINESS FACILITIES
    Do you charge for Wi-Fi and internet use?
    We are pleased to offer complimentary Wi-Fi in all bedrooms and public areas within the hotel. To obtain our Wi-Fi network password, please contact the hotel reception desk.
    Does your hotel offer any business services?
    We have a public PC workstation located on the Ground Floor, which you can use for word processing, internet browsing and email. Photocopying and printing services can also be provided on request.
    Can I use the hotel for business meetings?
    Yes, we have three dedicated meeting rooms that can host a range of events – from business meetings and conferences to private dinners and workshops. For detailed descriptions of our meeting rooms and their capacities, please browse our Meetings and Events pages.
  • RESTAURANTS AND BARS
    Do you have an in-house restaurant?
    Yes, our in-house restaurant is called XX-XXVIII and it serves a variety of international cuisine. Drinks and light refreshments are also served in our Omega Bar.
    Do you offer alternatives for people with dietary requirements?
    We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking please contact our restaurants.
    Is there a dress code in your restaurants and bars?
    The dress code in our restaurants, bars and public areas is smart/casual.
    What time do your restaurants close?
    Please refer to individual bar/restaurant opening and closing times on our Bars and Restaurants pages.
  • PARKING AND TRAVEL
    Where are your nearest car parking facilities?
    There is on-street parking available outside the hotel (parking meter charges apply). The nearest car park is the National Car Park located at the Holiday Inn on Carburton Street. Please telephone 0845 050 7080 for details of current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.
    Which underground or rail stations are closest to your hotel?
    Our nearest underground stations are Oxford Circus (Central, Victoria and Bakerloo lines) and Great Portland Street (Hammersmith and City, Circle and Metropolitan lines).
    How far is your hotel from the airport?
    Gem Fitzrovia Hotel is approximately 1 hour from London Heathrow airport, 1 hour 30 minutes from London Gatwick, and 40 minutes from London City airport.
    Can you arrange for an airport pick up?
    Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
    How much is a taxi to or from the airport?
    Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with your travel details to obtain a quote.
  • ACCESSIBILITY
    Does your hotel offer accessible rooms for guests with impairments or disabilities?
    Unfortunately we do not offer any accessible bedrooms at the present time.
    Are there lifts in the hotel?
    Yes, we have two central lifts that serve all floors in the hotel.
    Does the hotel offer step-free access?
    Yes, we can provide a special lift for guests in wheelchairs or with limited mobility. Please contact us for further assistance.
    Does the hotel have disabled toilets?
    Yes, a disabled public toilet is available on the Lower Ground Floor.
    Is the hotel fitted with hard of hearing (induction) loops?
    Yes, hard of hearing loops are fitted in the reception areas of the hotel.
    Are guide dogs permitted in your rooms and restaurants?
    Guide dogs and helper dogs are welcome in all bedrooms, restaurants and public areas in the hotel.
    Do you have disabled parking?
    There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. Disabled parking bays are also available at the nearby Holiday Inn (Carburton Street, London W1W 5EE) – located approximately 75m from the hotel entrance. Please telephone 0845 050 7080 for current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.